Support

How Can We Help?

Find answers to common questions or reach us directly through Discord.

Documentation

Comprehensive guides covering every feature. Start with Getting Started for a full walkthrough.

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Discord

The fastest way to get help. Our community and team are active in Discord daily.

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Email Support

For issues not resolved through Discord or documentation, reach us directly by email.

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FAQ

Frequently Asked Questions

Quick answers to the most common questions about Mix It Up.

General

Is Mix It Up free?

Yes — Mix It Up is completely free and open source. There are no subscriptions, paywalls, or premium tiers. The source code is available on GitHub.

Which platforms are supported?

Mix It Up supports Twitch, YouTube, Kick, and Trovo. Additional platform integrations are tracked on the GitHub issues page.

Does Mix It Up run in the cloud?

No. Mix It Up is a Windows desktop application that runs on your PC. It connects to your streaming platform accounts from your own machine — no cloud servers or subscriptions required.

Is my data private?

Yes. Your viewer data, commands, and settings are stored entirely on your local machine inside %APPDATA%\MixItUp. Mix It Up does not send your configuration or viewer data to any external server.

Installation & Setup

I get a Windows Defender / SmartScreen warning. Is this safe?

Yes. Because Mix It Up is distributed outside the Microsoft Store, Windows may show a SmartScreen prompt for unsigned executables. Click More info → Run anyway to proceed. The code is fully open source and auditable on GitHub.

Mix It Up won't start after updating. What do I do?

Try deleting the %LOCALAPPDATA%\MixItUp cache folder and relaunching. If the problem persists, post in the Discord support channel with your log file attached.

Can I run Mix It Up on Mac or Linux?

Not natively. Mix It Up is a Windows-only application. Running it under Wine or a virtual machine is unsupported and not recommended.

Where is my data stored?

All settings, commands, and viewer data are stored in %APPDATA%\MixItUp. Back up this folder before reinstalling or migrating to a new PC to preserve your full configuration.

Commands & Actions

Can I have multiple triggers for one command?

Yes. Open the command editor and add additional triggers using the + Add Trigger button. Each trigger can have its own cooldown and permission settings.

Why isn't my command responding in chat?

Check that: (1) the bot account is connected and joined to your channel, (2) the command is enabled in the command list, (3) the triggering viewer meets the permission requirements, and (4) no active cooldown is blocking the command.

How many commands can I create?

There is no hard limit — create as many commands as you need.

Can commands run other commands or actions?

Yes. Use the Run Command action inside any command or automation to chain actions together. You can also use conditional logic (IF/THEN) to branch based on viewer state, currency balance, or other variables.

Currency & Points

Can I sync Mix It Up currency with Twitch Channel Points?

Yes. You can configure actions that award or deduct Mix It Up currency when a Channel Point reward is redeemed. Go to the Channel Point Rewards section and add a Give/Remove Currency action.

What happens to currency data if I reinstall Mix It Up?

Your currency balances and viewer data are stored in %APPDATA%\MixItUp. Back up this folder before reinstalling — as long as you restore it afterward, no data will be lost.

Can viewers spend currency on commands?

Yes. Commands can require a currency cost to use. Set the cost in the command editor under the Currency Requirements section.

Overlays & Alerts

Do I need a separate browser source for each widget?

No. All widgets share a single overlay browser source URL provided by Mix It Up. You can layer multiple widgets using the overlay editor's z-index and position settings.

My overlay is flickering. How do I fix it?

In OBS, enable Shutdown source when not visible and Refresh browser when scene becomes active on the browser source. Also ensure your PC is not under heavy load while streaming.

Can I use custom HTML and CSS in overlays?

Yes. Mix It Up supports custom HTML widgets in the overlay editor. You can write your own HTML, CSS, and JavaScript for fully custom visual elements.

Found a Bug?

If you've encountered a bug, report it on GitHub Issues and the team will investigate. Please include your log file and a description of the problem.

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